We should be in Cairns today, after a couple of nights ago travelling by sleeper train from Brisbane, where we had booked a few days. Cairns seems to be unseasonably hot now, so perhaps that I cancelled the holiday when Ray died was wise. We wanted winter warmth but for various reasons, we could only work it out for this month when the weather is better here than mid winter and as it seems, a bit too warm in Cairns.
I had cancelled the accommodation, nothing paid in advance. The train company gave me an immediate refund for our train tickets, but when cancelling the flights, Melbourne to Brisbane, Cairns to Melbourne, I was only given a credit.
I thought the flights cost about $600. A few weeks ago, I checked and it was nearly $1,000. At the moment, I don't want to fly anywhere and I can't imagine doing so in the near future. I'd like that money, thank you very much.
Webjet warned to not try to deal with the airline, Virgin in this case, but with itself who we booked with. It requested a certified copy of Ray's death certificate and my ID. I provided that, and it seemed like a refund would happen.
A refund was attempted, but as I had already told the company, Ray's, who had paid for the flights, bank accounts are closed. Webjet said they will work it out and urged me to not put my bank account details in an email.
Webjet then wanted a certified copy of Ray's will, so I contacted the company who drew up his will for that. Three arrived promptly, I scanned one and emailed it to the return eddress. I think that was last Friday. The following Wednesday, while I had been at home most of the morning, as soon as I boarded a tram, a representative of Webjet called. With my debit card on the seat beside me, I read out the numbers. The credit went through, said the person. A confirmation email arrived. Two to three days to appear in your bank account. I'm still waiting but I've been thinking, that could have been an intercept of an email and the person I spoke to was not from Webjet, and perhaps the money will go into a scammers bank account.
I really don't think this will happen but it has made think about how I freely gave out my bank account details to an unverified person over the phone.
Anyway, good job by Webjet.
PS The money is now in my bank account. Oddly it is marked as going in immediately but it didn't show on my banking app until today. Such transfers used to happen immediately but they have been deliberately slowed to prevent what I described above.
The train trip looked interesting, which is why we chose it. The overnight trip included three meals and wine with your meal. It isn't a conventional sleeper train but I thought it would be a good taste to see how we went sleeping on a train. There is no privacy of course but once lights go out, does it matter and what are you going to do that needs privacy. I thought the fare, I've forgotten how much, was quite reasonable.