When Phyllis travelled home to southern India last year, he was so overloaded with luggage. Students receive a special luggage allowance, about 60/133. While Kosov was going with him to the airport using public transport, they would have to leave two hours earlier than if they took a cab. I felt sorry for them and ordered a Didi at my cost, which is like Uber but better in my opinion.
As we walked out the front door of the building, the Didi pulled up, luggage was loaded, goodbyes said, and off they went.
A email receipt arrived promptly with a breakdown of the charges, and there was a $1.10 waiting charge. That was annoying as there wasn't any waiting. I should have complained but for $1.10? Doing so would be a bother.
Then came an expose of scandalous activity by taxi drivers and those who manage them. This is good timing to complain about the $1.10.
I received a flight refund rather than a flight credit when Ray died, I believe partly because I made the request right when there were scandalous headlines about airline companies. (Bit of a pattern here, no?)
I looked at the Didi website and lord help you if you need to contact the company. I could not find a way to do so. The next time I used a Didi, I noticed on the app, a button to dispute charges, so I did so with a brief written line or two. Within a minute or so, my phone alerted me to a bank transaction, and sure enough, the $1.10 had been credited to my account. Yes, it is nothing to me, but if a driver does this multiple times, it can add up. It seems Didi's driver monitoring systems are vastly superior to our taxi industry.
While for a different reason, a similar thing occurred to a friend when he disputed a charge.
I've used Didi a few times since, usually when I go to a pub to meet friends for dinner, and there hasn't been a charging problem.
The email receipt gives a good break down, and the app works very well. This was from Sunday night when I was coming home from a pub, hence no Monday Mural post. I was going to catch a tram but it was just too hot and a bit of a walk.
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Well, all I can say is you seem to have very cheap taxi fares compared to ours. But then we don't have quite the population size that you have.
ReplyDeleteThat does to be a very reasonable price.
ReplyDelete$1.10 doesn't seem like much until, as you say, it happens over and over again. If they do that only three times a day and work 20 days a month, in the course of a year, it's almost $800 extra dollars. Eight times a day means over $2000/year extra.
thecontemplativecat here. We have Uber and Lyft here in Calif. Have used Uber several times, always good.
ReplyDelete